Frequently Asked Questions

  • How do I book a tour? Press the ‘Book Now’ button on the tour description page, select the date and number of people and follow the booking wizard.
  • Can I cancel the booking? Yes, you can. Cancellations made more than 24 hours before departure are eligible for a full refund.
  • Can I change the tour date? Yes, you can change the tour date. Please note that your new preferred date is subject to availability, which you can check during the booking process.
  • How can I pay for the tour? We accept by Master Card, Visa or American Express.
  • Are there any extra hidden charges? There are NO hidden extra charges. The price we quote is the final price. Any optional paid extras are clearly described on the tour details page.
  • Can you pick up from my location? We offer a limited number of designated pick-up and drop-off points around Melbourne CBD and Southbank, which you’ll be able to choose from during the booking process. Unfortunately, pick-up from random or custom addresses is not available.